Terms of Service (TOS)

Ojmi Creative – Terms of Service

Last Updated: 2026-02-01

These Terms of Service (“Terms”) govern your access to and use of the services provided by Ojmi Creative BD (“Ojmi Creative”, “Ojmi”, “OJMI”, “we”, “us”, or “our”). By purchasing, accessing, or using any of our services, you (“Customer”, “you”, or “your”) agree to be bound by these Terms.

If you do not agree with these Terms, you must not use our services.

1. Definitions

For the purpose of these Terms:

• Ojmi Creative / OJMI / Ojmi / We / Us means Ojmi Creative BD.
• Customer / You / Your means the individual or legal entity purchasing or using our services.
• Service(s) means website development, e-commerce development, web hosting, email hosting, and any related services provided by us.
• Hosting means WordPress, WooCommerce, and any other hosting services offered by us.
• Platform means our infrastructure, including servers, networks, software, control panels, dashboards, and systems.

2. Scope of Services

Ojmi Creative provides managed hosting services primarily for:

• WordPress websites
• WooCommerce websites

Additional services may include (but are not limited to):

• Website design and development
• E-commerce development
• Email hosting
• Domain-related services

The exact features and limits of your plan are defined in your selected service package.

3. Account Registration and Responsibility

3.1. You must provide accurate, complete, and up-to-date information when creating an account.

3.2. You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activities performed under your account.
• All content hosted on your account.

3.3. You must notify us immediately if you suspect unauthorized access or security breaches.

4. Acceptable Use Policy

4.1 Allowed Use

Our hosting platform is intended only for WordPress and WooCommerce websites.

4.2 Prohibited Use

You may NOT use our services for:

• File sharing systems or download portals
• Non-WordPress applications (custom PHP apps, scripts, APIs, SaaS tools, etc.)
• Cryptocurrency mining or blockchain nodes
• Botnets, scrapers, or automated abuse systems

4.3 Prohibited Content

You may NOT host, publish, or distribute:

• Pornographic or sexually explicit content
• Illegal content under any applicable law
• Copyright-infringing or pirated materials
• Malware, viruses, trojans, phishing content
• Hate speech or harmful content

We reserve the right to suspend or terminate your service immediately if prohibited content is found.

5. No Custom Applications Policy

Our hosting environment is strictly limited to WordPress and WooCommerce.

You are NOT allowed to:

• Deploy custom PHP frameworks or applications
• Use our databases for non-WordPress projects
• Run background processes or daemons

Violation of this policy may result in immediate suspension or termination without refund.

6. Uptime SLA (Service Level Agreement)

6.1. We guarantee 99.9% uptime per month for hosting services, excluding:

• Scheduled maintenance
• Force majeure events (natural disasters, war, power grid failures, etc.)
• Third-party outages (DNS providers, CDN, data center failures)

6.2. If uptime falls below 99.9% in a given month, you may request service credits, calculated as:

(Total minutes of downtime) × (per-minute cost of your monthly plan)

6.3. Credits:

• Are applied only to future invoices
• Are not redeemable for cash
• Must be requested within 7 days of the affected month

7. Shared Responsibility Model (Security)

7.1. We are responsible for securing the hosting infrastructure, including:

• Servers
• Networks
• Firewalls
• Platform-level security

7.2. You are responsible for:

• WordPress core updates
• Plugin and theme security
• Website content
• Password management

7.3. Security breaches caused by:

• Insecure plugins or themes
• Vulnerable scripts
• Your own configurations

are NOT covered under any SLA or compensation.

8. Spam and Abuse Policy

You must not use our services for:

• Sending spam emails
• Bulk unsolicited marketing
• Phishing or scam messages

We reserve the right to suspend or terminate your account for any form of abuse.

9. Data and Backups

9.1. We may provide automated backups as part of certain plans, but:

• Backups are best-effort only
• File system backup:
  • Daily: We retain daily backup of last 7 days.
  • Weekly: Beyond the last 7 days, backups are kept one copy per week.
  • Retention period: 30 days minimum.
• Database backup:
  • Backups are taken within 1 hour of detected change in database.
  • Retention period: 30 days minimum.

9.2. You are strongly advised to maintain your own independent backups.

10. Payments and Billing

10.1. All services are billed in advance based on your selected plan.

10.2. Failure to pay may result in:

• Suspension of service
• Data deletion after grace period

10.3. All fees are non-refundable unless otherwise stated in writing.

11. Suspension and Termination

We may suspend or terminate your account if you:

• Violate these Terms
• Engage in illegal activity
• Abuse system resources
• Host prohibited content

We may terminate without notice in severe cases.

12. Limitation of Liability

To the maximum extent permitted by law:

Ojmi Creative shall NOT be liable for:

• Loss of data
• Business interruption
• Loss of profits or revenue
• Security breaches caused by customer actions
• Indirect, incidental, or consequential damages

Our total liability shall not exceed the amount paid by you in the last 30 days.

13. Indemnification

You agree to indemnify and hold harmless Ojmi Creative from any claims, damages, or legal costs arising from:

• Your hosted content
• Your misuse of the services
• Your violation of laws or third-party rights

14. Intellectual Property

14.1. You retain full ownership of your content.

14.2. Ojmi Creative retains ownership of:

• Platform software
• Infrastructure
• Branding and trademarks

15. Privacy

Your data is handled according to our Privacy Policy, which is described in a separate document.

16. Changes to Terms

We reserve the right to modify these Terms at any time.

Updated Terms will be posted on our website and will become effective immediately.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Bangladesh, unless otherwise agreed in writing.

18. Contact Information

For any questions regarding these Terms, contact:

Ojmi Creative BD
Email: support@ojmi.com.bd
Website: https://www.ojmi.com.bd

Policy Hierarchy Clause

The policies published by Ojmi Creative, including but not limited to the Terms of Service, Acceptable Use Policy (AUP), Fair Usage Policy (FUP), and Return and Refund Policy, are collectively part of the service agreement between the customer and Ojmi Creative.

In the event of any inconsistency between these policies:

1. The Terms of Service shall take precedence.
2. The Acceptable Use Policy and Fair Usage Policy shall apply to all service usage and server resource management.
3. The Return and Refund Policy shall apply only to payment and refund matters.

By using the services of Ojmi Creative, customers agree that these policies are interconnected and must be interpreted together.