Return and Refund Policy

Return and Refund Policy

This Return and Refund Policy forms an integral part of the Terms of Service of Ojmi Creative. By purchasing or using any service provided by Ojmi Creative, you acknowledge that you have read, understood, and agreed to this policy. Ojmi Creative reserves the right to approve, decline, or partially approve any refund request in accordance with this policy and applicable service conditions.

1. Domain Registration

All domain name registrations are non-refundable once the registration process has been completed. This is because domain names are registered instantly with third-party registries and cannot be canceled after registration.

However, if Ojmi Creative fails to register the requested domain name due to technical issues or registry unavailability, the full amount paid for that domain will be refunded to the customer.

Please note:

• Domain renewals, transfers, and redemption fees are also non-refundable.
• Customers are responsible for ensuring the correct spelling and extension of the domain name before placing an order.

2. Web Hosting Services

Ojmi Creative offers a 7-day money-back guarantee for web hosting services.

If you are not satisfied with the hosting service, you may request a refund within 7 days from the date of purchase.

Conditions:

• Refund requests submitted after 7 days of purchase will not be eligible.
• The refund applies only to the hosting service fee.
• Domain registration fees, setup fees, software licenses, and add-on services are non-refundable.
• If a hosting package includes a free domain, the standard domain cost may be deducted from the refund amount.
• Accounts suspended or terminated due to violation of Terms of Service, abuse, spam, illegal activities, or excessive resource usage will not be eligible for refunds.

3. Website / E-commerce Design and Development

Due to the nature of digital services and project resource allocation, refund requests for website or e-commerce development must be made within 48 hours of purchase.

After 48 hours, refund requests will no longer be accepted because by that time:

• Premium themes, plugins, or required licenses may already have been purchased.
• Project resources, including designers and developers, may already have been allocated.

If the project has already started, the refund request may be partially approved depending on the work completed and expenses incurred.

4. Refund Method

Refunds will be issued using the original payment method whenever possible.

Online Payments

• Card payments will be refunded to the same card.
• Mobile financial service payments (such as bKash) will be refunded to the same account.

Online refunds are processed through our payment gateway partner SSLCommerz.

Cash Payments

If the payment was made in cash, the customer must visit the Ojmi Creative office to collect the refund after necessary verification.

5. Refund Processing Time

Once a refund request is approved:

• Refund processing will normally begin within 5–10 business days.
• The time required for the refund to appear in your account may depend on the bank or payment provider.

6. Non-Refundable Items

The following items are non-refundable:

• Domain registrations, renewals, and transfers
• Premium themes, plugins, or software licenses purchased for a client project
• Third-party services purchased on behalf of the customer
• Setup fees and custom configuration services
• Services suspended due to policy violations

7. How to Request a Refund

To request a refund, please contact the Ojmi Creative support team with the following information:

• Order ID or Invoice Number
• Service purchased
• Reason for refund request

Our team will review the request and respond as soon as possible.

Policy Hierarchy Clause

The policies published by Ojmi Creative, including but not limited to the Terms of Service, Acceptable Use Policy (AUP), Fair Usage Policy (FUP), and Return and Refund Policy, are collectively part of the service agreement between the customer and Ojmi Creative.

In the event of any inconsistency between these policies:

1. The Terms of Service shall take precedence.
2. The Acceptable Use Policy and Fair Usage Policy shall apply to all service usage and server resource management.
3. The Return and Refund Policy shall apply only to payment and refund matters.

By using the services of Ojmi Creative, customers agree that these policies are interconnected and must be interpreted together.